Refund policy
All return/refund requests for products from Abex Displays must be made within three (3) days of the receipt date, for a full refund with the exception of the products listed below in the Product Exceptions to Return Policy. All items must arrive at our warehouse within ten (10) days of the return request, no exceptions. All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package.
Refunds will only be issued (once the return conditions are satisfied) up to a maximum of 6 months after the date that the original order was placed. After 6 months since order placement, no refunds will be granted; however, store credit may be issued in lieu of a refund, with management approval.
In order to return or exchange (under the Warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA). You must email orders@abex.com to obtain an RMA number from an Abex Displays customer support representative.
All free items must be returned together with purchased items in order to receive a full refund. Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
Abex Displays is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Abex Displays cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and/or insured.
Product Exceptions to Return Policy
The Return Policy above does not apply to Customized products. Customized products include, but are not limited to: any graphics, customizable color panels, flooring, or special order items. Customized products are not eligible for return. If there are any questions as to whether a product is eligible for return, please call 888-777-0223 to speak to an Ace Displays customer support representative.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@abex.com.
Immediately upon receiving your shipment, please verify contents against the packing list. If you suspect that your shipment is incorrect, or missing parts, please notify us immediately. Should you have a problem with one of our products during the warranty period, please contact us to receive a Return Authorization Number. Returns without an authorization # will not be accepted. Customer is responsible for shipping both ways. A pre-paid set up fee for larger exhibits may be required. Upon inspection and verification of warranty coverage, we will refund the set-up fee and make necessary repairs or replace the product.
